Information for Patients
New Patients
To become a new patient simply navigate to the Scheduling Online page and select New Patients. You will be directed to a simple form where you will provide your basic information and upload a photo ID and images of your insurance card. You will be required to upload images to the photo ID and insurance sections, but if you do not have insurance you are able to upload the image of your photo ID for the front and back of your insurance card. We will review your information and verify if we are in-network with your insurance. If we are able to accept you as a patient (rarely are we not able to accept patients, but if that is the case you will receive information regarding why we were not able to do so) you will receive 2 emails from Stonecrop Health. One will have the subject Patient Portal Notification with a link to create a patient portal account the other is a welcome email with information for how to schedule an appointment, put a credit card on file, and how to complete intake forms. If you have any questions as you proceed through these steps feel free to email or call us. We are happy to help any way we can.
Medication Refills
Please allow at least 2 business days for refill requests.
To request refills you can sign into the portal (navigate to Scheduling Online page and select Existing Patient to log in). Select the Prescriptions icon at the top of the page or Request Refills at the bottom. You will be taken to a list of medications available to request for refill. Select the ones you wish to refill and your provider will receive a notification of the request. If you have signed up for text notification you will receive a text message when the prescription has been sent. If there are any issues with the request you will receive a message in the portal with information from your provider. Note the medications listed will not show doses (such as mg), so if you take multiple doses of the same medication please message your provider with which you need refilled. If you do not see a medication listed please message your provider and request the refill. Refill requests through email may delay refills being sent.
Special Note for Stimulants:
Refills for stimulants are not allowed, therefore all patients receiving multiple months of prescriptions for stimulants will have separate prescriptions sent to the pharmacy and each will have a specific date it will be available for refill. These will be held by the pharmacy until that date, however they will not automatically fill them on that date. Thus far we have seen that these held prescriptions do not typically appear in pharmacy apps for you to request them to be filled, and the only way to have the pharmacy fill them is to contact the pharmacy and ask them to search for “on hold” or “do not fill until” prescriptions for your medication. Providers will send up to 3 months of prescriptions at an appointment (you will be told how many are being sent) and they will be dated based on when records show you last filled your medication. Please verify with the pharmacy that there are no prescriptions available before reaching out to your provider to request refills.
Contact Your Provider
Our providers know things happen and you may need to contact them before your next appointment. We make it easy to reach out and get your answers and concerns addressed. The safest and fastest way to do this is through the portal messaging form. From the portal homepage you can select either the Messages icon or the Ask a Question icon. The Messages icon takes you to the inbox where you can select Ask a Question to get to the message form and see previous messages. Once you select Ask a Question you will be asked to select a subject from a list of options and be provided space for your message. Providers make every effort to respond quickly to messages, but please understand they do so between appointments. You should not send messages to your provider in the case of an emergency. If you are having an emergency, call 911 or go to the nearest emergency room. Please do not send multiple messages or messages and emails. If you have concerns that a provider has not seen your message you are able to contact us by sending an email or calling us, but please allow at least 48 hours before doing so.
If you choose to email your provider please know this may delay a response from them and will increase the risk of your health information being accessed by unauthorized individuals. If you send health information or questions about your health information to your provider they will assume you are consenting to the sharing of your health information through email and utilize the rule of sharing the least amount of personal information necessary to address your question or concern. However, this means anyone with access (authorized or unauthorized) will be able to read this information. If you wish to have your provider call you or reach you some other way you can send that information in a portal message or email.
Patient Paperwork Requests
Our providers are happy to assist you with requests for forms or letters to be completed for various reasons. They may request you schedule an appointment to allow them to gather necessary information. They will compose the document and send it to you for review. They will not finalize or send any documents without your approval. If you are requesting your provider send / submit the document(s) you will need to complete a Release of Information Form which can be sent to you through the patient portal. We are unable to send any information about patients to anyone but the patient or legal guardian without a release of information. Fees may apply for paperwork, please discuss your request with your provider for more information.
​
Special Note for Emotional Support Animal Letters:
Requests for letters for ESAs will be considered on a case by case basis. In order to even be eligible for an ESA letter:
-
The patient must already be an established patient of the provider’s- having engaged in at least 6 months of care with the provider before discussing an ESA letter.
-
The patient must qualify as having a disability (mental impairment that substantially limits one or more major life activities) and there must be a proper assessment of this disability on file before a letter can be written.
-
Evidence the animal has improved / can improve this condition to a point of allowing the patient to function or remain psychologically stable. This assessment of functional improvement based on an ESA is more difficult to evaluate and document. Our providers are not licensed in any way to assess animal behavior or temperament. Therefore if a letter is provided it will make no claims about a specific animal or state evidence of improvement unless the provider feels they have a way to evaluate this. Typically the provider will only be able to state that you do qualify for a disability, and there is some research suggesting that an ESA could be beneficial for the condition you are diagnosed with and that we request you be considered for being allowed to have one.
Medication Refills
Please allow at least 2 business days for refill requests.
To request refills you can sign into the portal (navigate to Scheduling Online page and select Existing Patient to log in). Select the Prescriptions icon at the top of the page or Request Refills at the bottom. You will be taken to a list of medications available to request for refill. Select the ones you wish to refill and your provider will receive a notification of the request. If you have signed up for text notification you will receive a text message when the prescription has been sent. If there are any issues with the request you will receive a message in the portal with information from your provider. Note the medications listed will not show doses (such as mg), so if you take multiple doses of the same medication please message your provider with which you need refilled. If you do not see a medication listed please message your provider and request the refill. Refill requests through email may delay refills being sent.
Special Note for Stimulants:
Refills for stimulants are not allowed, therefore all patients receiving multiple months of prescriptions for stimulants will have separate prescriptions sent to the pharmacy and each will have a specific date it will be available for refill. These will be held by the pharmacy until that date, however they will not automatically fill them on that date. Thus far we have seen that these held prescriptions do not typically appear in pharmacy apps for you to request them to be filled, and the only way to have the pharmacy fill them is to contact the pharmacy and ask them to search for “on hold” or “do not fill until” prescriptions for your medication. Providers will send up to 3 months of prescriptions at an appointment (you will be told how many are being sent) and they will be dated based on when records show you last filled your medication. Please verify with the pharmacy that there are no prescriptions available before reaching out to your provider to request refills.
Contact Your Provider
Our providers know things happen and you may need to contact them before your next appointment. We make it easy to reach out and get your answers and concerns addressed. The safest and fastest way to do this is through the portal messaging form. From the portal homepage you can select either the Messages icon or the Ask a Question icon. The Messages icon takes you to the inbox where you can select Ask a Question to get to the message form and see previous messages. Once you select Ask a Question you will be asked to select a subject from a list of options and be provided space for your message. Providers make every effort to respond quickly to messages, but please understand they do so between appointments. You should not send messages to your provider in the case of an emergency. If you are having an emergency, call 911 or go to the nearest emergency room. Please do not send multiple messages or messages and emails. If you have concerns that a provider has not seen your message you are able to contact us by sending an email or calling us, but please allow at least 48 hours before doing so.
If you choose to email your provider please know this may delay a response from them and will increase the risk of your health information being accessed by unauthorized individuals. If you send health information or questions about your health information to your provider they will assume you are consenting to the sharing of your health information through email and utilize the rule of sharing the least amount of personal information necessary to address your question or concern. However, this means anyone with access (authorized or unauthorized) will be able to read this information. If you wish to have your provider call you or reach you some other way you can send that information in a portal message or email.